FAQS

PRODUCT FAQS

Is Perfection Plasm suitable for my skin?

Perfection Plasm is suitable for all skin types. Whether your skin is dry or oily or sensitive or tough enough to take a bullet, you'll see amazing results from our formulation. Perfection Plasm is safe to use on even reddened/damaged skin because the product is so healing. The only people who cannot use Perfection Plasm are those who are allergic to bees or bee products as the product contains honey.

How do I use Perfection Plasm?

Perfection Plasm is easy to use. (1) Dab it neat and thick on your acne to treat breakouts. (2) Mix as much or as little as you like into your usual moisturiser to maintain and perfect your skin. Simple!

When do I use Perfection Plasm?

Perfection Plasm is best used at night as it can be layered on more thickly for maximum effectiveness. It can also be used during the day, though you may need to apply it more thinly for cosmetic reasons.

How long do I need to use Perfection Plasm?

Perfection Plasm is designed for continuous use. The most incredible property of our formulation is that it's powerful enough to kill acne bacteria (or "inhibit P. acnes viability" to get scientific about it) yet it's also so gentle and nourishing that it'll do double-duty as a beauty booster to make your skin glow. So you can use it when you have acne and even when you don't.

Where is Reface-X made?

Reface-X is formulated, made, packaged and sealed in Australia.

 

PURCHASE + DELIVERY FAQS

When will my order ship?

Your order will ship within 1-2 business days of ordering. If there are any unexpected delays or stock availability issues, our customer care team will contact you immediately. Shipments are trackable and you will be sent a tracking number upon dispatch.

Where does my order ship from?

All orders will ship from the nearest hub to you to minimise cost and shipping time. This means all Australian orders will ship from our Australian warehouse and international orders will usually be dispatched from our global distribution facility in Hong Kong, SAR. Regardless of shipment location, all products are made, packaged and sealed in Australia.

What is the shipping time?

Australian orders are sent via Express Post and will arrive in 1-5 days of dispatch depending on whether your address is within the Express Post network and Australia Post service standards to your postcode. All international orders will arrive in 3-10 days of dispatch depending on the destination country's postal system handling times and seasonal volumes.